Terms of service

Here is your professionally customized Terms of Service for Kavya Collective and Wellness with your business details, no-refund policy alignment, and cleaner brand presentation.

Terms of Service

Kavya Collective and Wellness

OVERVIEW

Welcome to Kavya Collective and Wellness. Throughout the site, the terms “we”, “us” and “our” refer to Kavya Collective and Wellness. We operate this website and online store, including all information, products, tools, and services available to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our store is powered by Shopify, which enables us to provide our products and services to customers.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein.

If you do not agree to these Terms, please do not use our website or services.

SECTION 1 - ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You will provide accurate and complete information while placing orders.

  • You are responsible for maintaining the confidentiality of your account and password.

SECTION 2 - PRODUCTS & SERVICES

At Kavya Collective and Wellness, we offer wellness, beauty, skincare, and lifestyle products.

We try our best to display product colors, packaging, and descriptions accurately. However, actual product appearance may slightly vary depending on screen settings and lighting conditions.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit quantities purchased

  • Refuse service to anyone at our discretion

SECTION 3 - ORDERS & PAYMENTS

When you place an order, it is considered an offer to purchase.

We reserve the right to accept or cancel any order for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Incorrect customer information

All payments must be completed before order confirmation.

SECTION 4 - PRICING

All prices listed on our website are in INR (₹) unless otherwise specified.

Prices may change without prior notice.

Applicable shipping charges and taxes will be calculated during checkout.

SECTION 5 - SHIPPING & DELIVERY

We aim to dispatch orders within the estimated processing time; however, delivery timelines may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Once the order is handed over to the courier partner, the risk and ownership transfer to the customer.

We are not responsible for delays caused by third-party logistics providers.

SECTION 6 - NO RETURN & NO REFUND POLICY

All purchases made through Kavya Collective and Wellness are non-returnable and non-refundable.

Due to hygiene and safety reasons, we do not accept returns or offer refunds on wellness, beauty, skincare, personal care, or consumable products.

However, if you receive:

  • A damaged product

  • A defective item

  • The wrong product

Please contact us within 48 hours of delivery at:

Email: ruchi.soothwal07@gmail.com

You must provide:

  • Order number

  • Clear photos/videos of the issue

  • Packaging images

After verification, we may provide a replacement if applicable.

Sale items, gift cards, used products, and opened items are not eligible for replacement or refund.

SECTION 7 - INTELLECTUAL PROPERTY

All website content including logos, product images, graphics, text, designs, videos, and branding are the intellectual property of Kavya Collective and Wellness and may not be copied, reproduced, or distributed without written permission.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

Use third-party services at your own risk.

SECTION 9 - PRIVACY

Your use of our website is also governed by our Privacy Policy.

We collect and process customer information solely for order processing, customer support, marketing, and website improvement purposes.

SECTION 10 - USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious code or spam

  • Attempt unauthorized access to the website

  • Misuse product information or content

Violation of these rules may result in account suspension or legal action.

SECTION 11 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted or error-free operation of the website.

Individual results from wellness or skincare products may vary from person to person.

SECTION 12 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kavya Collective and Wellness shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Use of our products

  • Delayed shipments

  • Website interruptions

  • Third-party service failures

SECTION 13 - GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of courts located in Alwar, Rajasthan.

SECTION 14 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated Terms.

SECTION 15 - CONTACT INFORMATION

Kavya Collective and Wellness Handled By Bhupendra Singh Soothwal
📧 Email: ruchi.soothwal07@gmail.com
📞 Phone: +91-9461414122
📍 Address: Plot No.9, Ram Nagar Colony, Behind NEB Housing Board, Alwar – 301001, Rajasthan, India

You can now paste this directly into your Shopify “Terms of Service” page.